Cleaner Agreement

1. Independent contractor status. Cleaners engaged through ResetNYC are independent contractors, not employees, agents, or representatives of ResetNYC. Neither party intends to create an employment, partnership, or joint-employer relationship. Specifically: (a) you are solely responsible for your own federal, state, and local taxes, including self-employment tax, and ResetNYC will not withhold or pay any taxes on your behalf — you will receive a Form 1099-NEC where required by law; (b) you determine the methods, manner, and means of performing each job, subject only to the customer's property instructions and quality standards, and you control your own schedule and may accept or decline any job offered to you; (c) you are free to provide cleaning or other services to other persons and companies, and nothing in this agreement grants exclusivity; (d) you furnish your own tools, supplies, and transportation except where ResetNYC or the customer expressly provides specific materials for a job; (e) you are not entitled to any employee benefits, paid leave, workers' compensation, unemployment insurance, or payroll deductions through ResetNYC; (f) you assume the risk of your business and are responsible for obtaining and maintaining any insurance, licenses, or permits required for your work; and (g) nothing herein creates a continuing obligation on ResetNYC to offer you work or on you to accept it. Either party's position that you are an independent contractor is reflected in the signed W-9 you provide. Nothing in this agreement overrides applicable classification law; if any provision is found inconsistent with independent-contractor status, it shall be narrowly construed.

2. Eligibility. You must be at least 18 years old and authorized to work in the United States. You must pass a background check and complete onboarding before accepting jobs.

3. Background check consent. By applying, you authorize ResetNYC and its screening vendor to conduct a background investigation, which may include criminal, identity, and reference checks. You may request a copy of your report as permitted by law.

4. Conduct. You agree to perform services professionally, follow property instructions, respect restricted rooms, handle access information confidentially, and never photograph restricted areas.

5. Access & security. Property access details are shared only for active, assigned bookings. You must not retain, share, or reuse access codes. See our Privacy Policy for how data is handled.

6. Payments & job-completion accountability. Earnings are calculated per completed job and paid on the published schedule. Tips are passed through in full. Disputes about payment must be raised within 30 days. You are paid for completed work, not for showing up: a job is "complete" only when it meets the customer's standard and the platform checklist and you have submitted your completion photos. Complete-or-no-pay. If you leave a job incomplete, miss areas, or fail a quality review, you are not paid for that job. Redo charge. If your work is incomplete and ResetNYC must dispatch a second cleaner to finish or fix it, the cost of that redo is deducted from your pay, capped at what you would have earned for that job. No completion evidence (photos, checklist, and key-return proof where a key is held) means no payout. If you cannot finish a job, report it through the app before you leave — jobs reported honestly before abandonment may be rescheduled without a redo charge; jobs abandoned mid-clean without notice are charged.

6a. Bigger job than quoted — stop and request an adjustment. If you arrive and the property is materially worse than it was described at booking — much heavier clutter, hoarding-level conditions, more rooms or square footage than stated, pet waste throughout, construction dust, or grime far beyond the stated condition — do not start the additional work. Open the job in the app, choose "Job is bigger than quoted", photograph the condition, and send the revised price. The customer must approve the difference before you perform any work beyond the quoted scope, and you must wait for that approval. You may not set an adjustment at your own discretion, may not charge or collect from the customer directly, and may not perform extra work on a promise of later payment. Working beyond the quoted scope without an approved adjustment means you will not be paid for that extra work, and it is a violation of this agreement. If the customer declines, perform only the originally quoted cleaning and complete the job normally. If the property is unsafe, biohazardous, or infested, stop and report it through the app instead of cleaning.

7. Liability. You are responsible for damage you cause beyond normal wear. ResetNYC facilitates resolution with customers; see our Damage & Claims Policy.

8. Safety. Report unsafe conditions, injuries, or access problems immediately through the incident reporting tool. Do not enter a property you believe is unsafe.

9. Non-discrimination. You will not refuse or treat any customer differently based on race, religion, national origin, gender, sexual orientation, disability, or any protected characteristic.

10. Termination. Either party may end this relationship at any time. ResetNYC may suspend access for policy violations, safety concerns, or poor performance.

11. Changes. We may update this agreement with notice. Continued acceptance of jobs after changes constitutes acceptance.

12. NYC freelance-worker rights (Local Law 140 of 2024). For any engagement valued at $800 or more in the aggregate, ResetNYC will provide a written contract itemizing the services, the rate or method of pay, and the payment date. You have the right to be paid in full by the date stated in the contract, and you may not be retaliated against for exercising these rights. Complaints may be filed with the NYC Department of Consumer and Worker Protection.

13. NY background-check disclosure (FCRA). Before any background investigation, you will receive a standalone, conspicuous written disclosure describing the nature and scope of the inquiry, together with a summary of your rights under the NY Fair Credit Reporting Act and any applicable NYC fair-chance guidance. This disclosure is separate from any consent you give on the application.

14. Data security & privacy (NY SHIELD Act). You will handle customer names, addresses, entry codes, alarm information, and any other personal data confidentially and safeguard it against unauthorized access, use, or disclosure in accordance with the NY Stop Hacks and Improve Electronic Data Security (SHIELD) Act and our Privacy Policy.

15. Chemical safety (OSHA Hazard Communication). You acknowledge that you have been informed of the hazards of cleaning chemicals you may use, will follow safe-handling instructions, and have the right to review Safety Data Sheets (SDS) for any product before use.

16. Non-discrimination (NY State Human Rights Law). Neither party will discriminate against any person on the basis of race, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, disability, marital status, pregnancy, or any other protected characteristic. ResetNYC will not discriminate in dispatch and you will not discriminate against customers or colleagues.

17. Non-solicitation & non-circumvention. During your engagement with ResetNYC and for twelve (12) months after it ends, you will not solicit, service, or accept work from any customer introduced to you through ResetNYC outside of the platform, nor will you refer such customers to other cleaning services for compensation. This applies to direct outreach, word-of-mouth, referrals, and any work arranged through a third party. Violation may result in immediate removal from the platform and liability for the platform fees ResetNYC would have earned on the bypassed work, without limiting any other remedy available to ResetNYC.

18. Photo & video consent (NY right of publicity). You consent to the platform's use of your profile photo, before/after job photos, and any public-facing cleaner listing for marketing and matching purposes. You may withdraw this consent in writing, with prospective effect only.

19. Weapons prohibition. You will not carry, possess, or store firearms or other weapons on customer premises while performing services.

20. Insurance. You are responsible for obtaining and maintaining commercial general liability insurance. Under New York law, any business with employees — including a cleaning business — must carry workers' compensation insurance (NY Workers' Compensation Law); sole proprietors with no employees are generally exempt but strongly encouraged to carry it. General liability insurance is not strictly mandated by statute for cleaners, but it is required by most commercial contracts and building management and is a condition of remaining in good standing on the platform. ResetNYC is not your insurer and nothing in this agreement creates an insurer–insured relationship. You must list ResetNYC as certificate holder on your Certificate of Insurance and provide an updated COI before each policy lapse.

21. Pay transparency (NY Labor Law §194-b / NYC Admin Code §20-1271). When ResetNYC posts cleaning jobs available to contractors, it will include the compensation range or flat rate in the posting.

22. Dispute resolution & arbitration. Except as provided below, any dispute arising out of or relating to this agreement or your engagement with ResetNYC will be resolved by final and binding arbitration administered in New York County, New York, on an individual basis. You acknowledge that you have been given notice of this arbitration provision before accepting it. Either party may seek injunctive or equitable relief in court to protect intellectual property, customer data, or safety, and either party may bring an individual action in small-claims court.

22(a). Claims that cannot be arbitrated. This section does not apply to, and nothing in this agreement requires arbitration of: (i) claims of sexual harassment or sexual assault, which are expressly excluded from predispute arbitration under the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021; (ii) any claim that cannot lawfully be subject to a predispute arbitration agreement; or (iii) any claim to enforce a non-waivable statutory right, including rights under the New York Labor Law, the NYC Freelance Isn't Free Act (Local Law 140 of 2024), the New York State Human Rights Law, or the New York City Human Rights Law, where the statute prohibits arbitration. Nothing in this agreement prevents you from filing a complaint with, or participating in an investigation by, any government agency, including the NYC Department of Consumer and Worker Protection, the New York State Department of Labor, the New York State Division of Human Rights, or the U.S. Equal Employment Opportunity Commission.

22(b). No waiver of non-waivable rights. Nothing in this agreement waives, releases, or limits any right or remedy that applicable law does not permit to be waived, released, or limited. If any provision is found unenforceable as applied to a particular claim or right, that provision will not apply to that claim or right, and the rest of this agreement will remain in full force and effect.

23. Automated Employment Decision Tools — NYC Local Law 144. In connection with your application, ResetNYC uses automated employment decision tools ("AEDTs") that employ machine learning, artificial intelligence, and statistical modeling to substantially assist in evaluating candidates for cleaning positions. These tools are used to: (a) screen your submitted application and generate a preliminary qualification verdict and confidence score based on your experience, cleaning specialties, availability (days and weekly hours), service-area coverage, transportation method, insurance status, and references; (b) transcribe your recorded interview answers — given on video or as a voice note — and generate a per-response score (1–5), an overall hiring recommendation, and written feedback assessing how you answered each question, your strengths, and any concerns; (c) place reference-check calls to the references you provide using an AI voice agent that records the conversation, transcribes it, and generates a summary and overall sentiment assessment; and (d) verify your uploaded government ID and compare the face on that ID to a live selfie for identity-fraud prevention. Notice (at least 10 business days before use): This notice is provided on this careers page at least ten (10) business days before any AEDT is used to evaluate you. Right to an alternative process or accommodation: If you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation under applicable law. To do so, contact us at hello@bookresetnyc.com before your application is evaluated. Right to data information: You may request information about the data the AEDT collected about you and how it was used. Bias audit: An independent bias audit of each AEDT is conducted at least annually, and a summary of the most recent results is available on request and retained for at least six months after the tool's last use. Human oversight: A human recruiter reviews the AEDT's output before any hiring or rejection decision is made; the tool substantially assists but does not replace human discretion.

For questions about this agreement, contact us at hello@bookresetnyc.com.