ResetNYC manages 5 data types including partner referrals. Helps you organize, track, and share your work in 1 place for teams and solo users.

Support

How can we help?

Name: ResetNYC — Cleaning & Home Concierge
Price range: $$$

Quick answers for customers, cleaners, and partners — or submit a help ticket and our team will assist you.

Booking, payments, and your appointments.

ResetNYC Concierge

Voice Concierge

Skip the search — ask your question out loud. The concierge answers instantly and can file a support request for you.

Frequently Asked Questions

Submit a Help Ticket

Subject

How can we help?

Voice Concierge

Frequently Asked Questions

How do I change the language of the site?

How do I create an account?

I didn't get the verification code or the sign-up email.

I forgot my password — what do I do?

How do I update my name, email, or phone number?

How do I add or remove a home?

How do I turn notifications on or off?

I'm not receiving emails or texts from you.

How do I delete my account or ask for a copy of my data?

Can I use the site in my own language on my phone?

How do I book a cleaning?

Can I get a price without booking?

Do you offer same-day or emergency service?

What are add-ons and how are they priced?

How accurate does my home information need to be?

Can I book a cleaning for someone else, or for a home I rent out?

How far in advance can I book?

What areas do you serve?

What if my ZIP code isn't covered yet?

Can I request the same cleaner again?

Can I ask not to have a particular cleaner again?

Can I book for an office or a business?

What if I need to reschedule?

How do I cancel a booking?

What is an arrival window?

How do I know when my cleaner is on the way?

Can I set up recurring cleanings?

How do I skip or pause one visit on a recurring plan?

My cleaner is late. What should I do?

What if my cleaner doesn't show up at all?

Do I need to be home during the cleaning?

How does the cleaner get into my home?

Is my entry information safe?

I live in a doorman building. What do you need?

What if there's a problem getting in on the day?

What about pets?

Do I need to provide cleaning supplies?

Do I need to tidy before the cleaner arrives?

What if I'm not happy with the cleaning?

Something was damaged during the cleaning. What do I do?

How do I leave a review?

Can I leave notes for next time?

Can I tip my cleaner?

How and when am I charged?

What payment methods can I use?

Where can I see my receipts?

Why was I charged more than my original quote?

Is there a first-time customer discount?

Do you sell gift cards?

What is your refund policy?

Can I pay with a different card for a future booking?

How does Refer & Earn work?

When do I receive my referral credit?

Are your cleaners vetted?

Is my home protected if something goes wrong?

What if I feel uncomfortable with my cleaner?

What if someone is injured in my home during a cleaning?

Can I hire my cleaner directly, outside the platform?

How is my personal information handled?

The site isn't loading, or a button isn't working. What should I try?

I can't sign in to my account.

I didn't get my booking confirmation.

Can I upload photos when I report a problem?

How do I contact support?

Can I track a ticket I've already submitted?

Do you have accessibility support?

Submit a Help Ticket